Contact
Antibacterial.ai contact by email, answered by a person
There is no contact form on this site. Email goes to a person and gets a reply from a person, usually within one working day.
General
support@antibacterial.aiProduct questions, panel scope, pricing, procurement paperwork, DPA requests, and anything that does not fit the other two.
Security
support@antibacterial.aiVulnerability reports. Include enough detail to reproduce. We will acknowledge, keep you updated, and credit you if you want it.
Privacy
support@antibacterial.aiAccess, correction and deletion requests, and questions about how submitted structures are handled.
What to expect
Plainly, so nobody waits on the wrong thing
- Reply time
- Usually within one working day. Security reports are acknowledged the same day where possible.
- Phone
- We do not publish a phone line. Enterprise customers get a named contact with a direct escalation path.
- Buying a plan
- Every plan, Enterprise included, is bought on the pricing page with a card. Questions about a plan go to the address above and get a reply by email.
- Support scope
- Questions about screens, panels, exports and the API. We cannot advise on treatment, dosing or clinical interpretation, because this is a research tool.
- Language
- English.
Before you write
Most product questions are answered faster by running one screen than by describing it. The demo on the homepage needs no account and returns the same matrix a paid run does.
Run a screenAntibacterial is operated under the Antibacterial brand at antibacterial.ai. Correspondence is by email.
Or just start, and reply to the confirmation email
Starting takes an email address and a six digit code. Whatever you were going to ask, you can ask in the reply.
What you are agreeing to
- Your compounds stay yours
- Never used for model training
- Deletable on request
- No card needed to create your account